English translation — for information purposes only. This document is an English translation of the Turkish original published at https://www.sunucucenter.com/terms/iade-ve-iptal-kosullari/. It is provided for convenience only and has no independent legal effect. In the event of any inconsistency, ambiguity or dispute regarding interpretation, the Turkish text shall prevail. The contractual relationship is governed by Turkish law.
Last updated: 10.08.2026
SunucuCenter is a trademark operated, in its Türkiye operation, by Pixoof Teknoloji Anonim Şirketi (hereinafter referred to as the “Company” or “Pixoof Teknoloji A.Ş.”), and, in its United States of America operation, by White Label Services, LLC. This text explains the cancellation, refund and service level credit (SLA credit) practices applicable to the services presented at https://www.sunucucenter.com and ordered through the client portal at https://portal.sunucucenter.com.
This document does not replace the Preliminary Information Form and the Distance Sales Agreement which you approve at the time of ordering; it supplements them and explains them in a language the customer can understand. In the event of a conflict between this text and the Distance Sales Agreement, the provision that is more favourable to the consumer shall apply with respect to customers holding the status of consumer; with respect to customers not holding the status of consumer, the provisions of the Distance Sales Agreement or of the Service Agreement shall prevail.
Party information
| Subject | Türkiye operation | United States operation |
|---|---|---|
| Provider legal entity | Pixoof Teknoloji A.Ş. | White Label Services, LLC |
| Services covered | All services provided from the İstanbul (Equinix) data center and co-location; services provided to customers resident in Türkiye | Server services provided from the New York location |
| Registered head office address | Beylikdüzü OSB Mahallesi, Birlik Sanayi Sitesi, 3. Cadde No: 5 Daire: 130, Beylikdüzü / İstanbul | Registered in the State of Wyoming. Principal Office: 1309 Coffeen Avenue STE 1200, Sheridan, WY 82801, USA |
| Registry / tax information | MERSİS No: 0730088135100001 · Trade Registry No: 1079045 · Tax Office: Beylikdüzü · Tax No: 7300881351 · KEP (registered electronic mail): pixoof@hs03.kep.tr · Corporate telephone: 0212 963 05 05 | State of formation: Wyoming · Type: Limited Liability Company (Domestic) · Filing ID: 2025-001629094 |
| Office (correspondence and service of notice) address | Yeşilköy Mahallesi, Atatürk Caddesi No: 12, B3 Blok Daire 268, EGS Business Park, Bakırköy / İstanbul | 1309 Coffeen Avenue STE 1200, Sheridan, WY 82801, USA |
| Customer contact channels | +90 850 270 0511 · support@sunucucenter.com · 24/7/365 support ticket (client portal) | |
1. General Principle: Right of Withdrawal and Optional Refund Policy
1.1. The services offered by SunucuCenter (Linux web hosting, virtual server/VPS, VDS, rented dedicated server, co-location, domain name registration and the add-ons connected therewith) are, as a rule, in the nature of services performed instantaneously in the electronic environment. Following approval of the payment, the account, server or domain name registration is created automatically or as soon as the technical preparation process is completed, and the access details are transmitted to the customer.
1.2. For this reason, pursuant to subparagraph (ğ) of the first paragraph of Article 15 of the Regulation on Distance Contracts (Mesafeli Sözleşmeler Yönetmeliği), the right of withdrawal cannot be exercised in contracts relating to services performed instantaneously in the electronic environment and to intangible goods delivered instantaneously to the consumer. Pursuant to subparagraph (h) of the same article, there is likewise no right of withdrawal in respect of services the performance of which has commenced with the consumer’s approval before the expiry of the withdrawal period. This information is additionally provided at the order step by means of the Preliminary Information Form pursuant to Article 5 of the Regulation; upon approving the order, the customer accepts that it has expressly consented to the immediate performance of the service and that it has been informed that it will not be able to exercise the right of withdrawal.
1.3. The absence of the right of withdrawal does not eliminate the customer’s other consumer rights. In the event that the service is not performed at all, is performed defectively, or does not possess the qualities undertaken, the optional rights regulated under Article 15 of Law No. 6502 on Consumer Protection (re-performance of the service, free repair, a reduction of the price in proportion to the defect, or rescission of the contract) and the statute of limitation provisions relating thereto are reserved.
1.4. With respect to our services offered on a subscription basis for a definite or indefinite term, in the cases where Article 52 of Law No. 6502 and the Regulation on Subscription Agreements (Abonelik Sözleşmeleri Yönetmeliği) find application, the consumer’s right of termination and its rights to a refund of the price relating to the unused period are reserved. No provision of this text may be interpreted in a manner that limits or eliminates these rights.
1.5. Although there is no legal obligation to do so, SunucuCenter may apply an optional (commercial) refund policy for the purpose of customer satisfaction. Which services such a policy covers, within what period it may be used, the items falling outside its scope and the usage limit with respect to the same customer shall be determined in accordance with the terms announced on the product page of the relevant service and on the order screen. The customer sees and approves these terms before approving the order; the approved terms are binding upon the parties.
1.6. The non-application or amendment of the optional refund policy shall not prejudice the customer’s rights arising from legislation. Amendments to the policy shall be valid only in respect of orders placed after the date of the amendment.
2. Cancellation and Refund Table by Service
2.1. The table below summarises how cancellation is to be effected and the refund status for each service. The provisions contained in the table must be read together with the other articles of this text, and in particular with the provisions numbered 1.3 and 1.4.
| Service | How cancellation is effected | Refund status | Notes |
|---|---|---|---|
| Linux web hosting | A cancellation request is created for the relevant service from the client portal; it is selected whether the cancellation shall take effect at the end of the period or immediately. | The right of withdrawal cannot be exercised (see 1.2). The optional refund policy, if any, is applied in accordance with the terms announced on the product page of the relevant service and on the order screen. The consumer’s rights arising from 1.3 and 1.4 are reserved. | Provided from the İstanbul (Equinix) infrastructure by Pixoof Teknoloji A.Ş. Cancellation also stops automatic renewal. You must download your backups before cancellation. |
| Virtual server (VPS) | Cancellation request from the portal. The server is stopped on the selected date and the resources are reclaimed. | Since the service is performed instantaneously, the right of withdrawal cannot be exercised. The optional refund, if any, is applied in accordance with the terms announced on the product page of the relevant service and on the order screen. | İstanbul location → Pixoof Teknoloji A.Ş.; New York location → White Label Services, LLC. NVMe SSD is used on all server lines; 24/7 self-service management via the panel (restart, ISO installation, console access, resource graphs) is opened together with the activation of the service. |
| VDS | Cancellation request from the portal. The dedicated resources are released at the moment the cancellation takes effect. | Since the resource allocation is made together with the order, the right of withdrawal cannot be exercised. The optional refund, if any, is applied in accordance with the terms announced on the product page of the relevant service and on the order screen. | İstanbul location → Pixoof Teknoloji A.Ş.; New York location → White Label Services, LLC. In the case of long-term advance payments, the price relating to the remaining period shall be assessed within the framework of the terms approved at the moment the order was placed and of the statutory rights set out in 1.4. |
| Rented dedicated server | Cancellation request from the portal; the cancellation, as a rule, takes effect at the end of the billing period. The request must be submitted a reasonable time before the end of the period and, in any event, in compliance with the notice period announced on the product page. | Since the server is allocated exclusively to the customer, the hardware is set aside and the installation is performed, no refund is made as a rule. Exceptional cases and the status of the setup fee shall be assessed in accordance with the terms announced on the product page of the relevant service and on the order screen. | İstanbul location → Pixoof Teknoloji A.Ş.; New York location → White Label Services, LLC. The setup fee is the consideration for labour and hardware preparation. In the event of hardware failures, redress is provided not by way of refund, but by replacement of the defective component and, if the conditions therefor have arisen, by way of SLA credit. |
| Co-location | Cancellation request from the portal, followed by an appointment for delivery of the hardware. The cancellation takes effect at the end of the period; the request must be submitted a reasonable time before the end of the period and, in any event, in compliance with the notice period specified in the service agreement. | Since cabinet/rack space, power and port allocation have been made, no refund is made as a rule. Exceptional cases and the terms relating to early termination of the commitment period shall be assessed in accordance with the principles announced in the service agreement and on the order screen. | Co-location is provided solely at the İstanbul — Equinix data center and by Pixoof Teknoloji A.Ş. Removal of the hardware from the data center is subject to an identity-verified authorized person and to a previously arranged appointment. The terms relating to the storage of hardware that is not collected shall be notified to the customer in writing together with the cancellation confirmation. |
| Domain name registration | Switching off automatic renewal from the portal. A registered domain name cannot be cancelled; it can only be ensured that it is not renewed. | No refund is made. The domain name fee is transferred at the moment of registration to the relevant registry and to the registrar and cannot be recovered. | This is not a commercial preference; it is a technical and contractual consequence of the domain name system. Refunds after registration are not possible, including for incorrectly typed domain names; please check the domain name carefully at the order step. |
| Domain name transfer / renewal | For renewal, automatic renewal is switched off from the portal. Once the transfer process has been initiated, it cannot be stopped before the registry. | No refund is made. Since transfer and renewal transactions add an additional registration term to the domain name, the fee is transferred to the registry and cannot be recovered. | In the event that the transfer is rejected by the registry and no additional term whatsoever is added, the amount collected shall be refunded or, at the customer’s preference, defined as account credit. Registration, transfer and renewal prices are displayed in separate columns in the portal and are synchronised daily. |
| Additional IP, licenses and other add-ons (panel/operating system licenses, additional disk, additional backup, additional IP blocks) | Cancellation request from the portal for the relevant add-on; if the add-on has been cancelled together with the main service, no separate request is required. | Third-party licenses are not refundable, since they are invoiced by the manufacturer or distributor at the moment they are purchased. For add-ons provided from the Company’s own resources, the refund shall be assessed in accordance with the terms announced on the product page of the relevant add-on and on the order screen. | Additional IP allocations are subject to the IP management rules; in the event of cancellation, the IP address returns to the pool and re-allocation of the same address is not guaranteed. Licences are invalidated at the moment of cancellation. |
2.2. In respect of the matters in which the table refers to the product page or the order screen, the terms displayed at the moment the order was placed and approved by the customer, together with the minimum rights arising from legislation, shall apply jointly.
2.3. Prices are displayed in TRY and USD. There are no hidden items; the renewal price is clearly displayed at the order step before payment is made. Prices are displayed with an express statement on the order screen as to whether taxes are included. In cancellation and refund assessments, the currency in which the order was placed and the amount approved for that order shall be taken as the basis.
3. Cancellation Procedure
3.1. Channel through which the request is to be submitted. Cancellation requests shall be submitted primarily through the client portal (https://portal.sunucucenter.com), by means of the cancellation form on the relevant service page or by support ticket, in order to enable identity and account verification. Since the service was ordered through the portal, termination and cancellation may likewise be effected through the same channel and under conditions no more onerous than those for entering into the subscription. The customer may, if it so wishes, also submit its cancellation declaration by e-mail to support@sunucucenter.com or in writing to our office (correspondence) address; such notifications are also valid and shall be recorded by us in the portal records. Declarations submitted by telephone or live chat shall be processed after being converted into a portal record, for ease of proof.
3.2. Types of cancellation. When creating a cancellation request, the customer shall tick one of two options:
- Cancellation at the end of the period (default): The service continues to operate without interruption until the end of the current billing period for which payment has been made; it is closed at the end of the period and no new invoice is issued.
- Immediate cancellation: The service is closed upon the request being processed and cannot be reversed. This option is offered for customers who wish their data to be deleted as soon as possible.
3.3. Price relating to the remaining period. Within the scope of this text, as a rule, the price relating to a period which has been paid for and actually allocated is not refunded. However, as set out in 1.4, in the cases where Article 52 of Law No. 6502 and the Regulation on Subscription Agreements apply, the consumer’s right to demand a refund of the price relating to the unused period following the date on which the termination takes effect is reserved, and this right cannot be limited by contract.
3.4. Latest time for notification. In order for the cancellation request to be able to prevent the issuance of the next invoice, it must be submitted before the renewal date, within the notice period specified on the product page of the relevant service and in the portal. Requests submitted after this period may result in the cancellation being effective as from the following period; the consumer’s rights under 3.3 are reserved.
3.5. Stopping of automatic renewal. An approved cancellation request also stops the automatic renewal of the relevant service and, if any, the automatic collection from the saved payment instrument. The customer may also switch off automatic renewal alone without creating a cancellation request; in that case the service shall terminate of itself at the end of the period.
3.6. Confirmation. A record number is generated in the portal for each cancellation request and a confirmation is sent to the e-mail address registered in your account. If you have not received a confirmation, your request may not have been processed; in that case, please contact us at support@sunucucenter.com or by support ticket.
3.7. Unpaid balance. Cancellation requests are also processed for accounts having an overdue balance; however, receivables that have accrued in respect of the periods preceding the cancellation are not affected by the cancellation and shall be collected.
3.8. Suspension and termination originating from the Company. SunucuCenter may suspend or terminate the service in the event of a breach of the Acceptable Use Policy (AUP), unlawful content, non-payment, usage that harms the infrastructure, or a decision of a competent authority. On the Türkiye side, the obligations assumed in the capacity of hosting provider under Law No. 5651 (in particular the obligations under Article 5 and the access-blocking and content-removal procedures conducted within the framework of Articles 8, 8/A, 9 and 9/A), and, on the United States side, the DMCA (17 U.S.C. §512) notice and counter-notice procedure, are reserved. Notices within the scope of the DMCA shall be submitted to support@sunucucenter.com. The hosting provider, while not being obliged to monitor or investigate unlawful content, shall carry out the actions provided for in legislation upon a duly made notification.
4. Refund Procedure and Period
4.1. Application. Refund requests shall be submitted together with the cancellation request or separately, by opening a support ticket through the client portal. The request must state the service name, the invoice/order number and the ground for the refund.
4.2. Assessment. The request shall be examined within the framework of this text, the Distance Sales Agreement and the relevant legislation; the outcome shall be notified in writing by means of a support ticket and e-mail. In the case of rejected requests, the ground for rejection shall be expressly stated.
4.3. Refund method. Approved refunds shall, as a rule, be effected through the method and instrument by which the payment was made. Payments made by card shall be refunded to the same card, and payments made by wire transfer/EFT shall be refunded to the account from which the payment was received. No cost shall be imposed on the customer. Payments are collected through the payment service providers displayed at the order step and authorized in accordance with the legislation, and are refunded through the same channels.
4.4. Refund period. In cases where the refund obligation arises pursuant to Article 12 of the Regulation on Distance Contracts, all payments collected shall be refunded within 14 (fourteen) days at the latest as from the date on which the obligation arose, without imposing any cost or obligation on the customer. In terminations falling within the scope of the Subscription Agreements Regulation, the price relating to the unused period shall be refunded within the period stipulated in the said Regulation. In the case of refunds approved within the scope of the optional (commercial) refund policy, payment shall be made without delay following notification of the approval to the customer, by the method specified in 4.3.
4.5. Reflection at the bank. The refund shall be deemed to have been completed on our part upon the issuance of the instruction to the payment service provider or the bank. The period within which the amount is reflected on the customer’s card statement or account depends on the internal processes of the relevant bank and card institution and is not within SunucuCenter’s control. The document relating to the refund instruction shall be transmitted to the customer upon request.
4.6. Currency and exchange rate. The refund shall be made in the currency in which the payment was made and in the nominal amount collected. SunucuCenter shall not be liable for differences arising from exchange rate differences and from international transaction fees applied by the bank or the card institution. In cases where the refund obligation arises pursuant to consumer legislation, the provisions stipulating that no cost shall be collected from the consumer are reserved.
4.7. Account credit option. The customer may, if it so wishes, request that the refund amount be defined as an account credit instead of being refunded to the bank. The account credit shall be used against future invoices. An account credit shall be applied only upon the customer’s express request; the customer’s right to request a cash refund is reserved, and in such case the provisions of 4.3 and 4.4 shall apply.
4.8. Partial refunds. In cases where a partial refund is applied, the calculation shall be made by deducting the number of days on which the service was actually used; items falling outside the scope of the refund (setup fee, domain name price, third-party licenses) shall additionally be offset against the amount.
5. Cases in Which No Refund Is Made
5.1. As a rule, no refund shall be made in the following cases:
| Case | Ground |
|---|---|
| Billing periods actually provided and used | The service has been provided and the resources have been allocated to the customer. The fact that the service has not actually been used (leaving the account idle, not powering on the server) does not, in itself, constitute a ground for refund. |
| Accounts suspended or closed due to AUP violation, spam, abuse, unlawful content or activity harming the infrastructure | Since the breach of contract originates from the customer, the price for the remaining period shall not be refunded. The obligations arising from Law No. 6563 on the Regulation of Electronic Commerce and the relevant regulation, and from Law No. 5651, as well as the CAN-SPAM rules on the United States side, are reserved. |
| Domain name registration, transfer and renewal | The price is transferred to the registry and to the registrar; its recovery is technically and contractually impossible. |
| Third-party licenses (control panel, operating system, security and backup software, etc.) | The license is invoiced by the manufacturer or distributor at the moment of purchase and its return is not accepted. |
| One-off labour services such as setup, configuration, data migration and the like | These are deemed to have been performed at the moment the work is carried out and their price shall not be refunded. |
| Transaction and commission fees collected by third parties, and exchange rate differences | These are amounts that do not accrue to SunucuCenter. The cases in which an obligation to refund without cost arises pursuant to consumer legislation are reserved. |
| Services and periods provided by way of promotion, coupon, gift or free of charge | As no price has been collected, there is no subject matter for a refund. |
| Problems arising from the customer’s own software, configuration, negligence or third-party integrations | The server and infrastructure component of the service has been provided in conformity with the contract. |
| Repeated abuse of the optional refund policy | In the event of use contrary to the rule of good faith, a refund request of a commercial nature may be rejected; the rights arising from legislation shall not be affected thereby. |
5.2. In cases where the service cannot be provided at all, is defectively performed or does not bear the promised qualities, the consumer rights arising from Law No. 6502 on Consumer Protection and the subscription provisions set out in 1.4 and 3.3 shall not be affected by this article. No provision of this text may be interpreted in a manner constituting an unfair term within the meaning of Article 5 of Law No. 6502; provisions in the nature of an unfair term are invalid as regards the consumer.
6. Availability Commitment and SLA Credit
6.1. Commitment. SunucuCenter undertakes a monthly 99.98% availability commitment for the services provided from the infrastructure it operates itself. The infrastructure is operated at the İstanbul (Equinix) and New York locations, on a multi-carrier connected and redundant backbone.
6.2. Credit rate and calculation. If, in a calendar month, availability falls below 99.98%, the customer shall be granted an account credit in the amount of 5% of the monthly price of the relevant service for that month.
- In annual or multi-period payments, the monthly price is found by dividing the total price by the number of months in the period.
- The credit is calculated only for the service affected by the outage; other services in the same account fall outside the scope.
- Availability is calculated over the total number of minutes of the relevant month, by deducting the verified outage minutes. The records of SunucuCenter’s monitoring system shall be taken as the basis for measurement; the records submitted by the customer shall be assessed as supporting evidence.
- Even if more than one outage occurs within a month, the total credit to be granted for that month shall not exceed 5% of the monthly price of the relevant service.
6.3. Request procedure. The SLA credit is not defined automatically; the customer must request it.
- A support ticket is opened from the client portal for the service affected by the outage, and “SLA Credit Request” is written in the subject line.
- The request shall state the service name or IP address, the start and end date and time of the outage, the observed symptoms and, if any, the monitoring records.
- The request must be submitted by the end of the month following the month in which the outage occurred.
- The request shall be examined and its outcome notified through the same support ticket; accepted credits shall be reflected on the next invoice.
6.4. Out-of-scope cases. The following periods shall not be deemed outages and shall not give rise to an SLA credit:
- Scheduled maintenance: Maintenance and infrastructure works announced in advance. The announcement is made through the portal and/or by e-mail, a reasonable time in advance according to the nature of the work.
- Emergency maintenance: Works that cannot be postponed, such as closing a security vulnerability, applying a critical patch, or intervening in a hardware failure.
- Customer-originated outages: The customer’s operating system, application, database, firewall or DNS configuration; faulty ISO installation; resource overrun; restarts and similar operations carried out at the customer’s own request.
- Outages originating from payment or suspension: Services suspended by reason of an unpaid invoice, an AUP violation or a decision of a competent authority.
- Force majeure and events beyond the company’s control: Natural disaster, fire, war, general electricity or infrastructure outages, nationwide internet outages, third-party carrier failures and attacks of an extraordinary nature.
- Components not operated by the company: Hardware belonging to the customer (co-location), third-party software and services procured by the customer, problems originating from the domain name registry, and access problems originating from the customer’s own network and access provider.
- Test, trial or services provided free of charge.
6.5. Nature of the credit. The SLA credit is not a cash refund; it is a receivable defined in the customer’s account and offset against future SunucuCenter invoices. It cannot be converted into cash and cannot be transferred to third parties. The SLA credit is the remedy provided under this text in the event of failure to comply with the availability commitment; however, this provision does not limit the consumer’s optional rights arising from Law No. 6502, its claims for compensation under general provisions, or the rights set out in 1.4 and 3.3.
6.6. Support channels and response. The support ticket channel is open 24/7/365; a response is provided on the same day within business hours. Telephone support serves sales and general matters during business hours, and live chat serves pre-sales matters.
7. Payment Dispute (Chargeback)
7.1. Support first. If you see an amount you did not expect on your invoice or if you experience a problem relating to the service, please first open a support ticket. Your requests are handled the same day within business hours, and direct communication is the fastest route to a resolution.
7.2. Consequences of a dispute. In the event of a payment dispute (chargeback) initiated without applying to us:
- The service subject to the dispute may be suspended until the dispute is concluded. Measures concerning the other services in the same account shall be applied only within the framework of the principle of proportionality and by giving prior notice to the customer.
- The dispute process shall be defended by submitting the relevant agreement, the order records, the access and usage logs and the support correspondence to the payment service provider.
- If the dispute is found to be unjustified, the service shall be reopened upon payment of the accrued balance and, if any, of the dispute processing fee charged by the payment service provider.
- In the case of repeated disputes that are found to be unjustified, the sale of new services to the customer may be refused, or a prepaid or a different payment method may be required as a condition.
7.3. Abuse. In cases where the service has in fact been provided but the price has been reclaimed by way of a payment dispute, our right to resort to legal remedies for the accrued receivables is reserved. The customer’s legal rights to resort to a payment dispute shall not be affected by this article.
8. Data After the Account Is Closed
8.1. Retention period. After the service has been cancelled or terminated, the customer’s data and backups are kept on the systems for the retention period announced on the portal for the relevant service. Within this period, reactivation of the service may be requested; reactivation is subject to the current price and, if any, to a reopening fee. The end date of the retention period is separately notified to the customer in the cancellation confirmation.
8.2. Irreversible deletion. When the retention period expires, all customer data, backups and, if any, mailboxes are deleted irreversibly. After the deletion operation, recovery of the data is technically impossible. It is strongly recommended that you download your backups before cancellation.
8.3. Closure due to abuse. In accounts closed due to a violation of the AUP, unlawful content or a decision of a competent authority, the data may not be retained, except in cases where the legislation requires retention.
8.4. Statutory retention obligations. The above deletion undertaking does not cover the retention obligations arising from the legislation. Traffic information that must be kept in the capacity of hosting provider pursuant to Law No. 5651, invoice and accounting records that must be retained pursuant to the tax and commercial legislation, and records that must be retained for the period of prescription in respect of possible legal disputes, are preserved for the periods stipulated in the relevant legislation.
8.5. Protection of personal data and transfer abroad. In the Türkiye operation, the data controller is Pixoof Teknoloji A.Ş.; personal data are processed in accordance with Law No. 6698 on the Protection of Personal Data (KVKK). In the services provided from the New York location, the data may be processed on the infrastructure operated by White Label Services, LLC and located in the USA. There is no adequacy decision issued by the Personal Data Protection Board (KVKK Kurulu) with respect to the United States of America. For this reason, the transfer is carried out by providing one of the appropriate safeguards stipulated in Article 9 of the Law and by making the necessary notifications. The order applied within the framework of Article 9 of the KVKK, as amended by Law No. 7499, is as follows:
- Adequacy decision (Art. 9/1): If there is an adequacy decision announced by the Board, the transfer is made on the basis of that decision.
- Appropriate safeguards (Art. 9/2): If there is no adequacy decision and provided that effective means for the protection of the data subject’s fundamental rights and freedoms exist, reliance is placed on one of the following safeguards: (a) an agreement not having the nature of an international treaty concluded between public institutions and organisations or international organisations abroad and public institutions and organisations in Türkiye and applied with the permission of the Board, (b) binding corporate rules approved by the Board, (c) a standard contract announced by the Board, (ç) a written undertaking applied with the permission of the Board. The standard contract is not subject to a separate approval of the Board and shall be notified to the Board within 5 business days as from its signing; failure to fulfil the notification obligation is subject to an administrative sanction.
- Incidental cases (Art. 9/6): In cases where neither an adequacy decision nor appropriate safeguards exist, the transfer is carried out only on condition that it is incidental and in the cases exhaustively enumerated in Art. 9/6 (such as the existence of the data subject’s explicit consent to the transfer, its being mandatory for the performance of the contract, an overriding public interest, the establishment/exercise/protection of a right, the protection of life or bodily integrity, transfer from registers open to the public).
8.6. Data subject rights. You may exercise your rights enumerated in Article 11 of the KVKK by the methods stipulated in the Communiqué on the Procedures and Principles of Application to the Data Controller. You may submit your applications, by the methods stipulated in the Communiqué, in writing to our office (correspondence) address — Yeşilköy Mahallesi, Atatürk Caddesi No: 12, B3 Blok Daire 268, EGS Business Park, Bakırköy / İstanbul — or to our registered electronic mail (KEP) address pixoof@hs03.kep.tr. Applications are concluded within thirty days at the latest. For details, please review our Privacy and KVKK Disclosure Statement. For customers resident in the European Union, the rights under the GDPR, and for customers resident in California, the rights under the CCPA/CPRA may additionally be exercised.
8.7. Commercial electronic messages. The cancellation of the service does not, of itself, eliminate the consent to commercial electronic messages previously given within the scope of Law No. 6563 on the Regulation of Electronic Commerce and the Regulation on Commercial Communication and Commercial Electronic Messages. You may withdraw your consent at any time, free of charge and without stating any reason, through the Message Management System (İYS) or by the refusal notification method specified in the message. Informational and invoice messages relating to the operation of the service fall outside the scope of commercial electronic messages.
9. Resolution of Disputes
9.1. In disputes arising from these terms, the Consumer Arbitration Committees (Tüketici Hakem Heyetleri) and the Consumer Courts (Tüketici Mahkemeleri) have jurisdiction in respect of consumer transactions. The authority to which the application is to be made is determined according to the amount of the dispute and to the monetary limits determined for the relevant year. The application may be made to the consumer arbitration committee at the place where the consumer’s domicile is located or where the consumer transaction was carried out. An objection may be filed with the consumer court against the decisions of the consumer arbitration committee within fifteen days as from the date of notification.
9.2. In consumer disputes above the monetary limit, pursuant to Article 73/A of Law No. 6502 on Consumer Protection, having applied to a mediator before filing a lawsuit is a condition of action.
9.3. For customers not having the status of consumer (acting for commercial or professional purposes), the competent courts and enforcement offices designated in the Distance Sales Agreement or the Service Agreement apply. In receivable and compensation actions of a commercial nature, the provisions on mediation as a condition of action are reserved.
9.4. In disputes relating to the services provided from the New York location by White Label Services, LLC, the law of the State of Wyoming applies and the competent courts are those located in the State of Wyoming. The rights of consumers resident in Türkiye arising from the mandatory provisions of Turkish consumer legislation are not affected by this choice.
10. Contact
For your cancellation, refund and SLA credit requests, the fastest and most traceable channel is the client portal.
| Channel | Information | Working hours |
|---|---|---|
| Support ticket (recommended) | https://portal.sunucucenter.com | 24/7/365 · same-day response within business hours |
| support@sunucucenter.com | Recorded 24/7 · same-day response within business hours | |
| Telephone (sales and general matters) | +90 850 270 0511 · 0212 963 05 05 | Within business hours |
| Live chat (pre-sales) | https://www.sunucucenter.com | Within business hours |
| Office (correspondence) address | Yeşilköy Mahallesi, Atatürk Caddesi No: 12, B3 Blok Daire 268, EGS Business Park, Bakırköy / İstanbul | By appointment |
| KEP (official service of notice) | pixoof@hs03.kep.tr | — |
| DMCA notices (US operation) | support@sunucucenter.com | — |
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