Available every hour of the day: real people
On the other end is a real technical team on duty 24/7, not a bot. We have not sent template replies since 2014; whoever picks up your ticket owns the solution as well.
Support ticket
The fastest route for server, hosting and client portal issues. You open it from the client portal and it goes straight to the technical team that can see your account.
Phone
Call during business hours for sales and general questions. Technical details move faster in a support ticket.
Suitable for non-urgent requests and formal correspondence. During business hours we reply the same day.
Live chat
For pre-purchase questions, write to us in the live chat window in the bottom right corner; it is the fastest channel for short questions.
Four rules for a ticket that gets solved quickly
A well-written ticket skips the back-and-forth rounds and goes straight to the solution. Follow these four steps before you open one.
Select the right service
Open the ticket under the relevant service; your request reaches the team handling that topic directly, without landing in the wrong queue.
Include the error text and the time
Paste the error you see exactly as it appears and note when it started. Attach a screenshot as well, if you have one.
Write down your IP address
An IP block is a common cause of access problems. If you tell us which IP you are connecting from, we can start checking right away.
One topic per ticket
Split separate problems into separate tickets; let each one reach its own specialist, and let none of them hold up the others.
If you would rather try it yourself first
10 technical guides in Turkish are live on the blog, from choosing a VDS to migrating a site and DDoS protection. We cover common tasks step by step, in plain language.
Domain name selection guide: extensions, WHOIS, and transfer pitfalls
From the brand-versus-keyword question to the .com/.com.tr extension decision, and from WHOIS privacy to transfer and renewal pitfalls, we have brought together…
What is DDoS? Symptoms and effective DDoS protection guide
A practical guide covering the difference between volumetric and L7 DDoS attacks, command examples for detecting the symptoms, and the measures to…
Zero-downtime website migration guide: cPanel to cPanel, step by step
A step-by-step guide to migrating a site from cPanel to cPanel without downtime: proper backups, lowering the DNS TTL, testing with the…
Frequently asked questions
If the answer you are looking for is not here, you can open a support ticket in the client portal or write to us directly.
a team that knows the subject answers your questions.
Write to the support teamWhere do I open a support ticket?
From the client portal: sign in at portal.sunucucenter.com, select the relevant service and create a new ticket. Your request goes straight to the technical team.
I forgot my client portal password, what should I do?
Use the password reset step on the portal.sunucucenter.com sign-in screen. If the problem persists, write to [email protected] from your registered email address.
I cannot reach my server, what should I do first?
Connect to the console from the client portal and check the status; restart it if necessary. If the problem continues, open a ticket with the error text, the time and your IP address.
Where do I find out my backup policy?
Backup coverage varies by service. Check the service details in your client portal; if any point remains unclear, simply open a support ticket and the coverage will be confirmed to you in writing.
Which channel should I use in an emergency?
For technical emergencies the fastest channel is the support ticket, which is monitored 24/7. During business hours you can also reach us at +90 850 270 0511.
Instead of us describing ourselves, let them do it
Feedback from real customers we have worked with for years.
We have been working with SunucuCenter for about 2-2.5 years. I recommend them without reservation to my customers, my friends and the people around me; their feedback makes me happy. They deliver the same quality across all of their services.
I have been renting a dedicated server from SunucuCenter for a year. Being able to manage my server online is a real advantage; I can use tools such as KVM without waiting. It delivers high performance and I am quite satisfied.
SunucuCenter delivers the performance it states; I have forgotten what downtime is, I have never run into it. I use a Windows VDS, and no matter how many programs I run, slowdowns or freezes are simply not possible. In a word, excellent.
I am almost one of their first customers; I renew my service every year without hesitation and have never had an unpleasant experience. They are eager to solve even problems that have nothing to do with them. Definitely international quality.
If your needs are different
Every service from hosting to dedicated is in the same client portal — as you grow, you move up without losing data.
Web Hosting
Starting from 99.99 ₺
Domains
Starting from $13.90
VPS
Starting from 135 ₺
Dedicated Servers
Starting from 4,455 ₺
Do not leave your question waiting
Sign in to the client portal, select your service and create your support ticket. Your request is followed by the same team until it is closed.